Moxi IQ Privacy Policy

Effective Date: 01/01/2025
Last Updated: 04/19/2025

At Moxi IQ ("we," "our," or "us"), your privacy matters. This Privacy Policy explains how we collect, use, share, and protect your information when you interact with our website, products, and services (“Services”). It also outlines your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR). Moxi IQ is based in the United States and provides services globally, including to clients in the European Economic Area (EEA). 

By using our services, you agree to the terms of this Privacy Policy.

1. Who We Are

   Moxi IQ is a digital consulting company based in the United States, specializing in branding, automation, and AI-powered solutions . We provide services globally, including to clients in the European Economic Area (EEA), and act as the Data Controller for personal data collected through our website and services. 
   
   At this time, Moxi IQ is not required to appoint an EU representative under GDPR Article 27. However, we are committed to fulfilling all data subject rights and handling all EU data in full compliance with applicable GDPR standards.

2. Information We Collect

   Personal Data You Provide:

   • Name, email address, and phone number
   • Company name, job title, or industry
   • Login credentials (if applicable)
   • Messages or requests sent via contact forms
   • Payment information, securely processed by third-party gateways 
      

   Automatically Collected Data:

   • IP address, browser type, operating system
   • Pages visited, referral links, and time on site
   • Device type, screen resolution, and geolocation (approximate)
   • Cookie data and usage analytics 
      

3. Legal Basis for Processing (GDPR Article 6)

   We process personal data under these legal bases:

   • Consent – when you voluntarily submit information
   • Contract – to fulfill obligations under a service agreement
   • Legal obligation – to comply with applicable laws
   • Legitimate interests – for business operations that do not override your rights 
      

4. How We Use Your Information

   We use your data to:

   • Deliver and improve our services
   • Communicate with you about your inquiries or projects
   • Provide support and client onboarding
   • Send email updates and promotional content (with consent)
   • Enhance the user experience through analytics
   • Comply with legal requirements and protect our interests 
      

5. Data Sharing & Third Parties

   We do not sell your personal data. We may share your information with:

   • Trusted service providers (e.g., email platforms, hosting providers, CRM tools)
   • Payment processors for billing transactions
   • Legal authorities if required by law
   • Partners or collaborators, only with your explicit consent 
      

6. International Data Transfers

   If you are in the EEA, your data may be transferred to countries outside the EU. We ensure all transfers are protected under GDPR-approved mechanisms like Standard Contractual Clauses.

7. Your Rights Under GDPR

   You have the right to:

   • Access your personal data
   • Correct inaccurate or outdated information
   • Request deletion (right to be forgotten)
   • Restrict or object to processing
   • Withdraw previously given consent
   • Receive a copy of your data (data portability)
   • File a complaint with your national data protection authority 
      

   To exercise any of these rights, contact us at support@moxiiq.com.

8. Data Retention

   We retain your data only as long as necessary to provide services, fulfill legal obligations, and enforce agreements. When no longer needed, data is securely deleted or anonymized.

9. Data Security

   We use industry-standard technical and organizational safeguards to protect your data. However, no method of transmission is 100% secure, and we cannot guarantee absolute security.

10. Cookies & Tracking

    We use cookies to enhance functionality, personalize content, and analyze site usage. You can manage cookie preferences via your browser or opt out of certain tracking features. For full details, see our Cookie Policy.

11. Children’s Privacy

    Our services are not intended for individuals under 13 years of age. We do not knowingly collect personal data from children. If you believe we have collected data from a minor, contact us to request deletion.

12. Changes to This Policy

    We may update this policy as needed to reflect legal, operational, or business changes. Updates will be posted on this page with the revised effective date.

13. Contact Us

    Have questions or want to exercise your rights?

    Moxi IQ

    Email: support@moxiiq.com

    Phone: 650-479-3421